There are many costs involved in processing a return. To keep our prices as low as possible, we charge a 25% restocking fee for items returned to our warehouse.
Additional Shipping Fees
In some situations - for instance, with items included in our free shipping programs - additional shipping and handling fees will be assessed and deducted from your refund amount.
Missing or Damaged Items
When you receive your order Please Check for Damage: It is the customer’s responsibility to inspect the delivery, inside and out, for condition. If goods are shipped via 3rd party, any claim for damages must be made by the consignee directly with the carrier. Kitchen Equipment Contractors assumes no responsibility for damage while in transit. Merchandise must be inspected prior to the carrier leaving your premises and damage is to be noted at this time. Damage must be brought to the driver’s attention and recorded. Please indicate on the delivery receipt if the driver was unable or unwilling to wait to allow inspection. If there appears to be excessive visible damage which would be deemed non-repairable, then the shipment should be refused. You should note on the delivery receipt, “Refused Due To Damage.” Please take pictures if there is damage to assist in the claim as well. Call us right away if there is any problems when delivered.
Sales (800)-275-4863, Customer Service 970-402-3373
Open Order: If your order is still open in our system, please contact our customer care team at [email protected] or call 800-275-4863 to cancel your order. You will not be charged any shipping or restocking fees.
Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you will be charged a 25% restocking fee and any shipping fees associated with the return.
Received Order: If you have already received your purchased item(s), you will have to contact our customer appreciation team to start a return. You will be provided a return authorization number and instructions to ship your items back. All items must be returned in the same condition they were received, including all packaging. There will be a 25% charged, and any additional shipping costs.
Free shipping: In order to provide the lowest prices possible to our customers, we offer a select group of items with free shipping to commercial addresses. If a delivery is to a non-commercial address or if lift gate service is required, additional shipping costs will be added to the order.
Delayed Delivery: If the buyer agrees to a shipping date, then changes the date, it is the responsibility of the buyer to arrange for storage of the items until such time as delivery is necessary.
Information and site content
We use care and take every precaution when adding new items to our website using information directly from our manufacturers and suppliers. We present this information to you as accurately as we can, although errors and omissions do occur from time to time. If you see any discrepancies, potentially incorrect information or have any other questions about products we have for sale, please contact customer service at [email protected] or (800) 275-4863. It is our goal to provide you with the best information about foodservice equipment and supplies available on the Internet and we want to correct any missing or erroneous information as quickly as possible.
Prices are subject to change without prior notification. If a product total differs from the website total you will be contacted to confirm.
Laws regarding the collection of sales tax vary by location and undergo frequent change in content as well as interpretation by governmental agencies. Kitchen Equipment Contractors will always make every effort to fully comply with the law and governmental regulations. It is our understanding that customers, whether business or individual, bear the responsibility of reporting purchases that are shipped across state lines and to pay the state and any applicable local sales taxes as per their local laws and regulations. Kitchen Equipment Contractors is registered in and conducts business within the state of Colorado, and therefore collects sales tax for orders billed or shipped within the state of Colorado. Organizations with current and valid sales tax exemptions may request an exemption for sales tax collection by speaking with customer service and providing a copy of required documentation. Sales tax laws and regulations apply to all businesses and individuals within the United States. Online businesses that advertise "No Sales Tax" may not fully understand the sales tax laws, or may be misleading their customers whether intentional or not.
Some products are shipped direct from the manufacturer to the customer by Kitchen Equipment Contractors, Inc. Some manufacturers’ sales agreements require that sales tax be collected on any products they ship direct to the customer in certain states. Examples include but are not limited to Blodgett Oven, who requires sales tax collection for products shipped direct within the 15 states that Blodgett has manufacturing or office space in. Another example is Beverage Air, who requires collection of sales tax for any products shipped direct within any of the 50 U.S. states.
Kitchen Equipment Contractors does not make tax law or set sales tax collection requirements of our suppliers. Sales tax for shipments within the state of Colorado should show sales tax on the automatically generated invoice. Sales tax for shipments outside the state of Colorado will not show on the automatically generated invoice, but will be collected if required.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.
Disclaimer And Limitation of Liability
Except as otherwise provided in the standard terms of sale that govern the sale of each product on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by us on as "as is" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site (and on the webpages to which that webpage links). To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability for a particular purpose, noninfringment, title, quiet enjoyment, data accuracy and system integration. This site may include inaccuracies, mistakes or typographical errors. We do not warrant that the content will be uniterrupted or error free.
To the maximum extent permitted by law, we will not be liable for any damages of any kind arising from the use of this site, including, but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, our total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate, the amount of the fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.